Software products made for WOW air
Applications developed with teams in WOW labs
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The Internet Booking Engine is a system that allows passengers and travel agents to book flights and ancillary services.
Heart is a "mission control" system. It helps airline with on-time performace, communication with passengers, decision making in Irregular Operations and more. The system is build of modules for Flight, Passenger, Irregular Operations, Claims, Turnaround and Hub control views.
The Heart was built to create an Airline on Autopilot. Employees of airlines should work on anomaly's and not the routine day to day tasks. Multiple modules where created to simplify communication with passengers, handle IRROPS, flight Overview, Hub Control, OTP tool and claims module to name a few. This system is tightly connected to the WOW air infrastructure.
A system that allows passengers to view and edit their booked flights, add baggage or reserve/change seat and add many ancillary products.
Manage booking acts as support for passengers before they start their journey. It allows them to view and edit their initials, flights, and services. With a combination of email marketing and standalone services pages it is a highly efficient ancillary revenue driver.
A mobile APP and system that allows processing passengers traveling to the USA.
In 2018 a new mandate came into effect that all passengers traveling to the US would have to undergo a screening interview based on certain factors. This created a massive threat to using Iceland as a hub and called for a big change in turnaround times in Keflavík.
WOW labs built an app with passport and boarding pass scanning, which in the backend is integrated with the KABA gates in Keflavík, Check-in system (DCS) Inventory System (PSS) and custom built logic to meet the requirements of the mandate making this the only solution in the market that fully complies.
Mobile app participates as a travel guide to the passengers and allows them to check-in, view their booking or add ancillary products.
Mobile APP is another highly efficient ancillary revenue driver. Thanks to its offline information storage it acts as a passenger guide on her way to the airport, at the airport or while being abroad.
A website focused on being easy to use the first stage of sales funnel for airline customers. Heavy on content that brings the users through high-quality SEO practices.
Frontpage is an important start of passengers journey on the way to book flights with the airline. Tested and data-driven design brings the opportunity to capture most of the potential customers and turn them into passengers.
An online system that allows passengers to check-in for their flight.
Online check-in is a system allowing passengers to do last updates to their flight, reserve or change seats, add more baggage or other services. It also delivers boarding pass that passengers use as entry ticket to the secured part of the airport on to the airplane.